Dear Valued Customers,

Please be advised that Microsoft is currently experiencing a major cloud service disruption, which is affecting email communications for some customers.

Weathernews (WNI)’s operational email system is not affected by this disruption, and our services remain available. However, we have received reports that some vessels are unable to send or receive emails.

To ensure that urgent messages reach vessels, WNI is also confirming critical communications directly by phone.

In the meantime, customers can continue to use the following SeaNavigator features to check voyage plans and submit service requests.

1. Voyage Comparison – Check Voyage Plans

You can review voyage plans using the Voyage Comparison feature in SeaNavigator.

Access SeaNavigator:
 https://vp.weathernews.com/public/gp/index.html#/login

2. SeaNavigator Mobile – Access Voyage Plans

You can also check voyage plans through the SeaNavigator Mobile app.

Download the app:

3. SeaNavigator AI Agent – Get Voyage and Weather Information

For questions about weather conditions or voyage plans for vessels currently receiving WNI services, please use the SeaNavigator AI Agent, available in the upper-right corner of the SeaNavigator screen.

4. Order Entry – Submit Service Requests

If you normally send service orders by email, you can submit your requests using the Order Entry feature in SeaNavigator.

We sincerely hope for a swift resolution of the outage and will continue to make every effort to ensure uninterrupted service delivery to our customers.

If you need urgent assistance or have any questions, please contact our 24-hour support team by phone.

  • Phone: +81-43-212-7211
  • 
Support Hours: 24 hours a day

Weathernews Inc. (WNI)

[Announcement date: November 13, 2026]